Returns

 SCHEDULE 3 Regulations 10 and 13

 Information about the exercise of the right to cancel

 Certified copy from legislation.gov.uk Publishing

 Instructions for cancellation

 Right to cancel

 You have the right to cancel this contract within 14 days without giving any reason.

 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

 To exercise the right to cancel, you must inform Anita Grace, Cake Stand Heaven, 12 Greenshank Close, Newton le Willows, Merseyside. WA12 9RT. United Kingdom. Telephone number ((00) +44+1925 290587), www.returns@cakestandheaven.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the cancellation form provided at the end of our Terms & Conditions page, but it is not obligatory.

 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 Effects of cancellation

 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 We will make the reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    Under the Distance Selling Regulations it is the buyers duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them.  This includes exercising reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. We ask you to return goods with the original packaging.

 DAMAGED OR FAULTY GOODS

  •   If in the unlikely event you receive damaged or faulty goods we will replace or substitute the damaged or faulty part (subject to stock availability) at our expense. If we are unable to replace a damaged part you will need to return the whole of the original purchase for a full refund. Please follow the returns procedure as explained in our Terms & Conditions sections (5), (6), & (7) you will find the link at the end of this paragraph.. No charge for return postage will be made.
  •   You must inform us if you receive damaged goods within 7 days of receiving them.

 

Please click the link to see full details of our Terms & Conditions .