FAQs

Frequently Asked Questions

Please do not hesitate to email or call us if you have any questions.

Details of how to get in touch can be found on our 'contact us' page.

PAYMENT OPTIONS

WE NOW ACCEPT DEBIT AND CREDIT CARDS VIA TELEPHONE. CALL 01925 290587

You can select our secure payments at checkout to use your credit or debit card online.

I don't have a PayPal account. How do I checkout?

You don't need to have a PayPal account to use your credit and debit cards via PayPal secure checkout.

Simply ignore the option to log into PayPal and follow the step by step instructions to continue without a PayPal account.

What if an item gets damaged in the post?

We have posted a great many china items to destinations worldwide which have arrived safely and without any damage. We professionally pack all items with great care to ensure they are protected against damage in the postal system. We are not able to offer postal insurance against breakages as no courier or postal service to our knowledge will provide such cover for glass and china items and exclude these items from such terms of carriage. However, in the unlikely event that you do receive an item which has been broken in the post we would ask you to refer to our returns and refunds procedure - click here to read more.

I don't live in the UK. Can you post an item to me?

Yes. International shipping is available. We would recommend that you contact us for a shipping quote before you pay as in some instances we can ship for less than the price displayed at checkout. The cost is dependant on the destination, packed size and weight and the price at checkout is estimated to cover all variables. If the shipping cost is less than the checkout price we will give you a discount code to use. If you have already made your payment and we can ship your item for less we will issue you with a refund for the difference.

Do you have to deliver to my home address?

No. You have the option to provide your chosen delivery address when you checkout. This is useful if you would like your purchase to be delivered to you at your place of work. If you are sending an item as a gift we can have it delivered directly to your recipient. Please note that a signature is required when you receive your parcel.

I've seen a cake stand I want to buy but it's sold out. Do you have another one?

Most of our cake stands are entirely unique so it is unlikely that we will have another exactly the same. The china used to create our vintage cake stands and tea sets is no longer in production and it's not easy to find an identical piece. It may be possible to make a similar cake stand or tea set for you if you contact us with your request.

I've seen a vintage mixed china tea set for six people can you make this a tea set for eight people or more?

Yes. If we have suitable pieces in stock we can add more teacups, saucers and tea plates etc. to meet your requirements. We would contact you with the price and then simply amend the final amount to include these additional items.

Can you make cake stands for my wedding reception?

Yes. Subject to stock availability we can supply a quantity of cake stands and china for your weddings, corporate events and celebrations. We offer a bespoke cake stand and tea set service which means that you can request specific colour matches, styles etc. and we will do our very best to create your perfect cake stand and tea set. Given sufficient notice we can provide a personal shopper service and will source china for any event such as an afternoon tea party or wedding celebration. Please contact us to discuss your requirements.

I want to buy a cake stand to send as a present. Can I have it gift boxed?

Yes. We have quality keepsake boxes available made from sturdy cardboard with magnetic fastenings and tied with a ribbon bow.Where available you will see the option to add a gift box to your order. Please be aware that these boxes are not suitable for our quirky cake stands and traditional tea room cake stands. You can choose to send a gift message with all of our cake stands and teacup candles. Simply enter your message in the box provided when you checkout.

How do I purchase a gift voucher?

Please contact us if you wish to purchase a gift voucher.

Can I have my own plates made into a cake stand?

Yes. We can drill your plates and supply a centre fitting of your choosing.

Prices including a centre fitting: Single Tier £12 : Two Tier £20 : Three Tier £25 : 3 Tier Teacup & Saucer Top £28.

You also need to pay for return postage. Please contact us with your requirements.

Can I use my three tier cake stand as a two tier cake stand?

Yes. The centre fittings simply screw together and you can re-assemble your cake stand as you please. See below -

3 tier cake stand

A 3 tier cake stand...

ways to assemble 2 tier

can also be used as a 2 tier cake stand...

single tier cake stand

or as a single stand.

Our cake stands are easy to re-assemble to suit your occasion.

One cake stand and 3 ways to use.

I have read that tiered cake stands should not be carried by the handle. Is it safe to do so?

Yes. The metal centre fittings provided with our cake stands are very strong. As long as you have screwed the fitting together correctly there is no reason why you cannot carry the cake stand by the handle. We recommend that you carry your cake stand with one hand on the handle and one hand under the base plate. The only time a cake stand plate or teacup top could break is if the fittings were over-tightened.

What are cookies?

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Why do you recommend mozilla firefox?

Our website is best viewed with mozilla firefox (or google chrome, apple safari etc). Some pages, including images and text may not display correctly when using Internet Explorer. You can download a version here - Mozilla Firefox.

To make sure that you are viewing all of our new stock and images correctly please refresh the category pages when you return to visit this site.

Will you buy my china?

No. We are sorry but we cannot purchase your china. It is not practical for us to purchase a single tea set or dinner set etc., as we need to see all china to examine it for faults and condition before we make any purchases. We get a lot of requests to purchase items but quite honestly we really are 'busy bees' and don't have the time to meet with potential sellers.

Can you give me a valuation?

We do not value items. We suggest that you approach a reputable auction house or antiques dealer for a valuation.

A mismatched vintage china tea set created at Cake Stand Heaven