Returns
Returns and Refunds
(Section 1.) CANCELLATIONS
- (1.1) You have the right to cancel your order up to 7 days after the day on which you receive your order.
- (1.2) Cake Stand Heaven will be happy to exchange or refund your purchase within 28 days providing the goods are returned to us and in a fully resaleable condition ( including all centre fittings parts where applicable).
- (1.3) You must inform us of your intention to return an unwanted item within 7 days of receipt by contacting us at returns@cakestandheaven.com.
- U.K. Returns ONLY - We will arrange for a courier collection and you will be required to pay the return postage costs. You will need to print out a Courier Returns Label, which we will send to you by email, and tape the label to your parcel.
- (1.4) Under the Distance Selling Regulations it is the buyers duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. This includes exercising reasonable care to ensure that we receive the goods and that the goods are not damaged in transit. We ask you to return goods with the original packaging.
(Section 2.) DAMAGED OR FAULTY GOODS
- (2.1) If in the unlikely event you receive damaged or faulty goods we will replace or substitute the damaged or faulty part (subject to stock availability) at our expense. If we are unable to replace a damaged part you will need to return the whole of the original purchase for a full refund. Please follow the returns procedure as explained in section (1.3) above. No charge for return postage will be made.
- (2.2) You must inform us if you receive damaged goods within 7 days of receiving them.
Please click the link to see full details of our Terms & Conditions .
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